Personal Information We Collect and How We Use It
We may ask you for information in order to provide the Services, and we may collect certain personal information from your computer each time you use the Services for the sole purpose of proctoring online assessments. “Personal information” means information that may identify you as an individual or allow online contact with you. “Personal information” includes, for example, your name, email address, and any Proctoring Results that is personally identifiable to you. Proctoring Results may not be personally identifiable to you to the extent your test administrator only identifies you to us using an identification code or institution email address.
We do not sell your personal information to third parties to enable them to market to you. To understand what personal information we may share with third parties, see “Information We Share with Third Parties” below.
When you access or use our test proctoring software, information may be collected for the purpose of proctoring an online examination, including, but not limited to, information about the test or exam you take using our test proctoring software, the test questions you complete, your performance on the test, your progress toward full completion of the test, and information may be collected through a variety of means including, for example, through the camera, microphone, mouse or keyboard on the computer you use to take the test and through our proprietary software.
Consent to Share Proctoring Results
ProctorFree works with educational institutions, employers and other test administrators to provide test proctoring. These parties may arrange for your participation in test proctoring and purchase our Services on your behalf. By using our test proctoring software, you consent to our disclosing your proctoring results to your particular test administrator, which may include your school, district, state, employer, or another third party, as applicable. We may also use the proctoring information for our internal business purposes to improve our Services and develop new products. To the extent an educational institution (e.g., your college or university) collects and maintains proctoring information, that information may be considered an educational record under the Family Educational Rights and Privacy Act (“FERPA”). If so, you may have certain rights of access and confidentiality as to those educational records, if any, as a student of that institution. By accessing and using our Services, you consent to allow free exchange of proctoring information between ProctorFree and your educational institution. In addition, your educational institution may require us to share your proctoring information with others legally entitled to access your academic records, such as your state department of education.
Other Information We Collect
Whenever you visit or interact with www.proctorfree.com or a social media page we offer, we, or our service providers, may use assorted technologies that automatically or passively collect information about how a website is accessed and used. We refer to this information as traffic data. Traffic data may include, but is not limited to, browser type, device type used to access the website (i.e., computer or mobile device), unique number assigned to identify such device, operating system, application version, click path taken through the website, website visited before or after our site, use of features or applications on the website, and other publicly available information. This information helps us improve our Services and websites. Traffic data is generally non-identifying, but if we associate it with you as an identifiable person, we will treat it as personal information.
Technologies we use on the Sites to collect traffic data, include but are not limited to: cookies (data files placed on your computer or other devices used to access a Site), mobile analytics software and pixel tags (transparent graphic image, sometimes called a web beacon or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed). We, or our vendors, may also place cookies or similar files on your computer or other devices used to access one of our websites for security purposes, to facilitate navigation and to personalize your experience while visiting the website. A pixel tag may tell your browser to get content from another server. If you set your browser to disable or opt out of receiving cookies, please be aware that some features and services on our websites may not work as intended.
Do Not Track Requests; Third-Party Tracking
Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data described above under “Other Information We Collect”) invisible to usage analytics tools, we do not presently have the capability to omit you from our analytics to the extent your browser only sends us a “do not track” message and does not otherwise screen you from tracking without action on our part. While we, or vendors on our behalf, may track the websites you visited before and after our websites as part of the traffic data described above for our internal business purposes, we do not authorize other third parties (e.g., advertisers) to do so, but it is nonetheless possible that third parties may do so for their own purposes with respect to which we may have no knowledge or control.
Information We Share with Third Parties
We share Proctoring related information as indicated above under “Consent to Share Proctoring Results.” We will abide by the instructions of your educational institution with respect to any FERPA-protected personal information in our possession (which may include some Proctoring related information).
We reserve the right to disclose any information as needed if that information is requested by law enforcement agencies or if we are required to do so by applicable law.
Use of Public Areas, Social Media
If you respond through a blog forum or other social sharing feature or public interactive area on www.proctorfree.com, you should be aware that any personal and other information you submit there can be read, collected, or used by other users of the website. We are not responsible for the information you choose to make public in such manner. You are encouraged to exercise caution when posting personal information about yourself in public areas.
If you no longer wish to receive our communications, contact us by email at email@example.com to be removed from any lists. Be sure to include any contact information that you want removed. If you receive a newsletter or similar promotional email from us, you will be given the option to “unsubscribe” from receiving further emails from us. Your election not to receive promotional and marketing material will not preclude us from corresponding with you, by email or otherwise, regarding your existing or past business relationships with us (e.g., any purchase of our Services), or to respond to requests for information you pose to us, and will not preclude us from accessing and viewing your personal information in maintaining and improving our Services.
Our websites may link to third-party websites. We are not responsible for the privacy practices or content of such other sites. We encourage you to read the privacy statements of any third-party websites you visit.
If we learn that we have collected the personal information of a child without parent, guardian, awareness or consent we will take steps to delete the information as soon as possible. Children under the age of majority in any non-U.S. jurisdiction should not provide any personal information without their parent’s or legal guardian’s consent.
Notice to Non-U.S. Residents
Notice of Privacy Rights to California Residents
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year.
The California Consumer Privacy Act (the “CCPA” or “Act”) provides California residents with specific rights regarding their personal information. It should be noted that personal information under the Act does not include publicly available information from governmental records and de-identified or aggregated consumer information. This section describes your rights under the Act and explains how to exercise those rights.
Right to Personal Information
As required by the Act, we will provide you the following information upon a verifiable consumer request: (1) categories of Personally Identifiable Information that we collect; (2) categories of sources from which the Personally Identifiable Information is collected; (3) the purpose of collecting such Personally Identifiable Information; (4) specific pieces of Personally Identifiable Information collected.
Right to Request Deletion of Personal Information
According to the Act, you may request that your Personally Identifiable Information be deleted. We will comply with this request once we are able to confirm that we received a verified consumer request.
Right to Opt-out of the Sale of Personal Information
ProctorFree does not sell information to third parties.
Exercising your CCPA Rights
To request (a) information about your Personally Identifiable Information collected or (b) deletion of your Personally Identifiable Information, please make such request by email to firstname.lastname@example.org or standard mail to the address found below.
210 Delburg Street
Davidson, NC 28036
We can only respond to verifiable consumer requests
A verifiable consumer request means a request that is made by consumer, by a consumer on behalf of a consumer’s minor child, or a person registered with the California Secretary of State that is authorized to act on your behalf. Your verifiable consumer request must include (1) sufficient information that allows us to verify your identity or provides sufficient authority to make the request; and (2) describes your request with enough detail to evaluate and respond to your request. We will not respond to any requests if we cannot verify your identity or authority to make the request and confirm that the personal information belongs to you. You are not required to create an account in order to make a verifiable consumer request. Please allow 30 days to complete your request.
We will not discriminate against you because you exercised your rights under the CCPA.
210 Delburg Street
Davidson, NC 28036
210 Delburg Street
Davidson, NC 28036