Proctored Practice Exams

The importance of taking a proctored practice exam, with the full suite of anything provided by the proctoring service, is paramount. Whether it's automated proctoring, record-and-review proctoring, or even live proctoring. This is the number one thing we recommend to clients as they set up and plan for the launch of any credit bearing assessment that will include the use of proctoring technology in order to reduce test anxiety and promote a smooth launch.

All stakeholders would prefer to address any issue that would distract from a start-to-finish smooth proctored experience ahead of time. Whether it be the test taking candidate, the test administrator (test sponsor), or the proctoring provider. By allowing for complimentary proctored practice exams to occur at no charge, we benefit by reducing the overall percentage of support inquires when compared to credit bearing proctored exams.

ProctorFree affords all clients and their end users the ability to set up simple practice exams and apply proctoring to them. The number one time a candidate taking a proctored exam will contact our technical support team is their first time using the proctoring software. We label this as "getting started" assistance in our support tracking mechanism. 

We find this is mutually beneficial to all testing parties, whether it be the test sponsoring organization (the client chartering the proctored exam), the test taking candidate, the proctoring provider, and any other involved stakeholder. Not only will the student or test taking candidate be able to fully test their computer against the required technology components, most simply put a web camera, microphone, internet connection, but anything else that may be required such as having a photo identification document (photo ID) ready. If they encounter any challenges or have questions they are afforded the opportunity to seek technical support while the stakes are much lower and virtually non-existent at that time. 

Additionally, we have been able to measure a difference the in percentage of support cases, particularly in the "getting started assistance" category as being lower for accounts that routinely leverage the complimentary (free, unbilled) use of ProctorFree practice sessions. Last, we never charge for onboarding, training, launch support and provide this in perpetuity. Our support agents are available to provide assistance 24/7/365 to our global client base.

Contact us to learn more about how leveraging practice exams for your credit bearing proctored sessions can reduce support inquiries on the "day of" and improve student and candidate outcomes.