As the proctoring industry consolidates, ProctorFree is emerging as a go-to solution for former live proctoring clients that no longer wish to leverage live proctoring or call center proctoring.
Many educational institutions and certification training organizations are finding that the traditional methods of live proctoring and call center-based proctoring no longer meet their needs. Their primary concerns are the inconvenience, scheduling, the hourly costs associated with this model, and the lack of flexibility inherent in these methods.
Institutions are also increasingly concerned with the test taker experience. Right or wrong, some candidates find it invasive and the potential for technical issues can create a stressful environment for test takers. As a result, many are seeking alternatives that offer greater ease and reliability while still maintaining an elevated level of exam security through things like robust system compatibility checks, humans still involved in the post-exam review process, and the use of Secure Browser features to deliver the proctored exam.
Much of this is occurring due to market consolidation and the fact that there are far fewer scalable proctoring options than existed a few years ago. We are not taking a position about this being good or bad, just trying to help convey why proctoring consumers are facing challenges when staying with a provider that has been acquired, their provider is making an acquisition, or they are searching for a new proctoring service provider in general.
Reasons why organizations that have historically used live proctoring or call center model proctoring have switched to ProctorFree:
They have been informed there will be a substantial price increase in the future, a minimum use requirement (essentially the same thing) or new term limits added to future agreements.
Their service is being terminated, "sunset", depreciated, or consolidated into another company's processes. We are dealing with organizations in this position now and doing our best to help them identify new online test delivery and proctoring options. In some cases the live proctoring provider they were working with had proctors being provided by a third party and the transition to a new third party has been disruptive to what they had grown accustomed to.
In some cases this is prompting organizations to evaluate why they were using live proctoring in the first place. Sometimes there is a board or a higher-authority pressuring them to do so, without realizing that those mandates have not kept up with a market that used to offer multiple provider options. Telling someone they need to do something where there is a lack of a competitive marketplace makes it feel nearly impossible in some cases. Imagine being told you must buy from a particular type of provider. There used to be several options and now maybe there are one or two, and the cost just ballooned. Or that you need to commit on a timeline that doesn't match the cycles of their organization.
We have also been told by some organizations that they were using live proctoring simply because they inherited it.
And we have also observed a yo-yo effect from the live proctoring industry where early on they attempted to build, buy, and acquire technology efficiencies to include what is considered non-live proctoring, things like record-and-review or human-review proctoring. Then there was a shift in their positions that anything other than live proctoring was bad, lesser than, ineffective, yet references to these services can still be found as part of their website and service offerings. Which is it? We believe in a healthy marketplace that consists of multiple providers, transparency, and meeting the customers where they are.
ProctorFree offers a seamless and cost-effective solution for online proctoring. Our on-demand proctoring services eliminate the need for scheduling and managing live proctors, significantly reducing administrative overhead and scheduling.
Our platform provides a more flexible and user-friendly experience for both institutions and students. With automated proctoring, students can take exams at their convenience without the pressure and stress associated with live monitoring. Additionally, our technology helps act as a deterrent during the session and audit trail for what occurred during a test session.
We are proud of the numerous success stories from clients who have made the switch to ProctorFree. Many former live proctoring clients report a smooth transition process, with no substantial fees added on to provision accounts and help move test items to a new delivery and proctoring method, and no disruption to their testing schedules. This allows them to focus on process improvement rather than logistical challenges.
At ProctorFree, we are dedicated to continuous innovation to meet the evolving needs of educational institutions. Our team of experts is constantly working to enhance our technology and provide the most reliable and secure proctoring solutions available.
We understand the importance of maintaining academic integrity while also delivering a positive experience for students. Our commitment to quality and reliability ensures that institutions can trust ProctorFree to handle their proctoring needs effectively and efficiently.
Switching to ProctorFree is a straightforward process designed to minimize disruption. Here’s a step-by-step guide to help you make the transition smoothly:
1. Contact our support team to discuss your specific needs. We offer complimentary pilot access to help you test our services at no cost before you fully adopt ProctorFree. See what it's like to actually work with us before committing.
2. Migrate your exam if necessary to another provider OR simply integrate our proctoring service into your existing Learning Management System (LMS) or test delivery engine.
3. We will hold your hand to help train your staff and any test administrators along with helping you message your audience and stakeholders about a transition of service providers. We offer comprehensive training resources and will create custom tutorial videos and supporting documentation at no cost. It's in our best interest to ensure the assembly line of proctored exams are delivered smoothly and we'll handle all Tier 1 support for test takers.
5. Fully transition to ProctorFree and enjoy the benefits of our on-demand proctoring services.
Our dedicated support team is available throughout the entire process to ensure a seamless transition. We are committed to helping you achieve success with our innovative proctoring solutions.