Education is built on mutual respect. And respect is nothing without transparency.
Transparency is a hallmark of the work we do at ProctorFree. Similar to how a professor prepares a syllabus to convey a clear set of principles, we’ve organized our business practices to ensure open, honest communication among all parties. Here are some examples of what you can expect from us:
Free trial uses and practice exams
Exams can be stressful. At ProctorFree, we believe in doing everything we can to alleviate anxiety for both test takers and facilitators. That’s why, even though our software is designed to work seamlessly within learning management systems, we always recommend familiarizing yourself ahead of time.
When you work with us, you’ll have access to practice exams for hands-on learning similar to a test-drive. That way, you can become familiar, develop muscle memory, and, most importantly, help users relax prior to their real proctored exam.
Free training and support — forever
Not all of us are tech-savvy, and that’s okay. While we continue to improve and streamline our platform every day, we recognize there’s a slight learning curve when it comes to remote proctoring. And we’re here to answer any of your questions, right from the beginning.
Once you onboard with ProctorFree, we provide you with all of our in-house resources, so you can continue focusing on what you do best. We’ll take care of the rest.
Customer support responses within 24 hours
In the online world, availability is everything. Because our customers host exams all around the world, we’ve built our customer service to be both nimble and reliable.
Our operations and support staff can be reached via live chat or support ticket, and we’ll get back to you immediately in most cases. Aside from that, we have a core principle that no one should ever wait more than 24 hours for a response or acknowledgement to their questions and test takers should receive immediate responses.
Itemized billing details
Accounting for expenses can be a rather daunting task, especially if you’re managing a full suite of online courses across departments. Often, this type of administrative work takes away from more meaningful tasks, such as course preparation.
At ProctorFree, we provide itemized billing details on our invoices, so you can easily determine how much proctoring you’re paying for and where. That insight is a must-have for budgeting and forecasting discussions.
