Refund Policy

We want to make sure you are satisfied with your experience. We are not satisfied if you cannot simply take a proctored exam. If for some reason you are unable to use our platform, please contact us at support@proctorfree.com. Refunds are only made in the event of a technical issue that is confirmed by our technical support team, and notice is provided to an appropriate point of contact at your institution. At that point we will initiate a refund and confirm that it has been initiated via email, chat support, or over the phone. All other requests must be approved by your institution. You can also reach us at the mailing address below: ProctorFree Inc. 210 Delburg Street Davidson, NC 28036 Email: info@proctorfree.com